Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, and phone number submitted through our website contact or consultation request form.
• Communications: Content of messages you send us via email, telephone, or text message.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs, collected via cookies and analytics tools.
• Device Information: IP address, browser type, operating system, and device identifiers collected automatically when you visit our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to consultation requests, inquiries, and communications from you.
• To schedule, confirm, and manage appointments and project consultations.
• To send SMS text messages (with your prior consent) as described below.
• To improve our website, services, and client experience.
• To comply with legal obligations and enforce our Terms & Conditions.
• To send promotional communications about our services, where you have opted in to receive them.

3. SMS / Text Message Communications

3 Eleven Home Design + Staging LLC may send text messages to users who have provided explicit written consent through our website form. We operate two separate SMS programs:

• Marketing SMS: Promotional messages about our home staging and interior design services, special offers, and updates. These messages are sent only to users who have opted in by checking the marketing SMS consent box on our contact form.
• Non-Marketing SMS: Appointment confirmation and meeting reminder messages. These are transactional in nature and are sent only to users who have opted in to receive such communications.

Opting Out: To stop receiving all SMS messages from us, reply STOP at any time. After opting out, you will receive one final confirmation message and no further messages will be sent.

Help: To request assistance, reply HELP or contact us at [email protected].

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Message frequency varies.

Carrier Limitation: Mobile carriers are not liable for delayed or undelivered messages.

Providing consent to receive SMS messages is not required to receive our services or to submit a consultation request.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our website, communicating with clients, or delivering our services, subject to confidentiality agreements.
• Legal Compliance: When required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of our business or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets, provided that the successor entity agrees to honor this Privacy Policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, please contact us at [email protected] or call (412) 668-5105. We will respond to your request within a reasonable timeframe.

7. Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to collect usage data and improve your experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences; however, disabling cookies may affect certain features of our website.

We may use third-party analytics services (such as Google Analytics) to understand how visitors interact with our site. These third parties may collect information about your online activities over time and across different websites.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will promptly take steps to delete it.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: